Support steps made me think — but order was okay
I found the support communication overall pretty good, even if it felt a little all over the place at times. The steps they walked me through weren’t always in clear logical order, which caused some confusion. For example, I sometimes had to jump ahead or back in the guide to get what I needed, and felt a little lost. Still, I think in the end all the important parts were covered adequately. I kept thinking that it might have been easier if the training and support content followed a more strictly progressive path from setup to usage to troubleshooting. Telephonic support was generally responsive and helpful, answering my questions, though sometimes I had to repeat myself. The onboarding flow succeeded in teaching me the basics, and I did get familiar with the dialer and database features relatively quickly, thanks to frequent automatic updates too. Plus, the invoicing and payment process was explained well enough so I didn’t feel too stressed. I suppose my main impression has to go to that non-linear order which made me circle back a few times, though it wasn’t a dealbreaker. Overall, I’m glad I stuck with it and learned the system despite the slightly rambling support sequence, which could be smoothed out to make the process faster for new users in future.