Support steps lagged behind what I expected
I was hoping the support and communication process would be in a sensible order but it wasn’t. Instead of clear step-by-step guidance, the calls jumped from one topic to another, leaving me confused about next steps. I expected onboarding help to lead smoothly into troubleshooting, but support had me doing things out of sequence. For example, I waited for an invoice issue to be resolved while the calling tools were still unusable, which felt backwards. In my experience, a clear logical order in assistance matters a lot, especially when setting up software. I told a friend that the support felt patchy and occasionally inefficient, which made the whole process dragging instead of streamlined. I wanted to feel supported but ended up frustrated. The automated updates didn’t compensate for the unclear support flow, and that was a big downer.