Support steps lacked proper logical flow
My experience with WFHI's support and communication left much to be desired, particularly in terms of the logical order of steps provided. The initial sign-up and invoicing process was handled adequately and was the only aspect I would consider acceptable. However, once I began engaging with the software and training, the communication seemed disorganized. For example, telephonic support often guided me to perform tasks that would have been more logical after completing other preliminary steps in the onboarding flow. This caused unnecessary confusion and delays. Furthermore, the instructions on using the dialer and managing the database appeared fragmented, lacking a sensible sequence that could help users gradually build proficiency. Automatic updates were pushed without clear explanations, compounding the difficulties. Although I appreciate that the support team was polite, the absence of a coherent structure in their guidance hindered my progress significantly. I hope WFHI considers revising the support script and training content to improve the user experience by providing a more structured and intuitive approach moving forward.