Support steps lacked a clear final review
When I initially signed up and started the onboarding, the sequence of steps promised clear guidance, but the overall flow from training to support didn't feel fully cohesive. The training modules covered basics well and the software's database feature integrated smoothly with my workflow, which was a relief. However, when I faced an issue with the dialer's auto-dial functionality, getting support was a mixed experience. The telephonic team was polite but the instructions came in a scattered order, which made the resolution less efficient than I hoped. Automatic updates were mostly seamless though, and payments during invoicing were straightforward, which added positive points to the overall experience. I appreciated that I could call for help without delays, but the advice sometimes skipped intermediate steps and jumped right to the fix, which left me questioning if I missed anything important. Ultimately, I found the overall support and communication were decent but could benefit from arranging steps more sensibly to match what customers expect during a typical onboarding flow. It's not bad, just not as smooth as it could be.