2 out of 52 of 5Verified purchaseSupport and communication
Support steps ka sequence theek nahi tha
Mujhe lagta hai support wali journey mein sab kuch smoothly nahi hua, kyunki jo steps diye gaye the woh logical order mein nahi the. Pehle mujhe dialer use karna seekhna tha, par pehle mujhe database ka explanation mil gaya tha, jo mujhe thoda confuse kar raha tha. Phir jab main issue lekar support ko call karta hoon, toh unhone pehle repeat kiya ki mujhe kya karna chahiye, phir guid kar diya, lekin wo steps ekdum sensible tareeke se nahi diye the. Ek cheez jo achhi thi, vo yeh thi ki unhone mujhe invoice process ke bare mein saaf bata diya tha, jo payment mein madadgar raha. Waise bhi, mujhe lagta hai ki agar flow behtar hota toh sab zyada efficient hota.