Support steps ka order kuch ajeeb laga
Yaar, main toh basic help ke liye support call kiya tha aur socha tha ki woh ekdum straightforward chalenge, par process ka order kuch ajeeb tha. Pehle mujhe ek cheez samjhai gayi, phir same cheez pe wapas jaana padha jab main soch raha tha ki agli step pe badhne ka time hai. Matlab support system thoda confused lagta tha jaise ki unka sequence ekdum sensible nahi tha. Lekin end mein problem solve ho gayi aur call ke baad confidence bhi aa gaya ki ab software ko use kar paunga. Database aur dialer system ache hain, par support process thoda zyada complicated bana deta hai jab steps mismatch ho. Invoicing aur payment process toh thik-thak tha, koi badi dikkat nahi. Mujhe thoda surprise hua ki jab main soch raha tha ki quick fix milega, toh mila hi nahi pehle. Par help toh mila jaroor, isliye mixed feelings hain.