support steps had some ups and downs
I liked that support usually picked up in a reasonable time and explained things clearly, but sometimes the order in which they gave instructions was a bit confusing especially when dealing with the dialer setup and database integration. There were moments when I had to backtrack a little to figure out what was expected before moving forward. On the plus side, billing and invoicing questions were handled smoothly without much hassle, and the automatic updates didn't disrupt my work much. So, while support was good in helping when needed, sometimes the process could have been a little more streamlined to save time and effort from my side. Overall, a decent experience but with room for improvement in how they put the steps together during calls.