Support steps finally clicked well
At first, the support process felt a little confusing since the initial steps were not laid out clearly. When I contacted WFHI’s telephonic support, it wasn’t immediately obvious what to expect or which option to choose. However, after a couple of calls and going through the scripted process, the order of steps became clearer and more logical. The sequence of assistance made sense once I got past the initial uncertainty. I felt that a better explanation on the platform or during onboarding could have helped avoid this initial confusion. Still, once I understood the flow, the support was straightforward and helpful. Overall, it took some time for the approach to click with me, but once it did, I was satisfied with the communication and guidance provided. The company might want to look into making that first support contact smoother to reduce frustration.