Support steps felt out of order; not something I’d tell a friend to trust
When I first started using WFHI’s software, I expected the support and communication to be pretty methodical and logical, but what I actually got was a bit frustrating. The sequence of steps they advised didn’t always make sense, especially when dealing with the dialer and database features. I felt like sometimes I was jumping back and forth between different processes without clear guidance. The telephonic support was polite and available, but sometimes they’d suggest fixes out of sync with how the software actually worked, which cost me time. On the positive side, the payment and invoicing flow was straightforward and well organized, so at least I didn't have problems there. Automatic updates ran smoothly and helped with general functionality. But overall, I found the way support handled troubleshooting to be confusing and not very practical. If a friend asked me about it, I’d say it’s functional but be cautious about relying too heavily on step-by-step help from support because their order of guidance could leave you more puzzled than helped.