Support steps felt out of order and confusing
My experience with WFHI’s support process was disappointing primarily because the sequence of steps didn't make sense to me. I was expecting a smooth flow where each phase of setup or query was addressed logically, but instead, I found the guidance fragmented. The team would explain features like the calling tools or database in isolation without connecting how those actions fit into the overall workflow. Then suddenly I would get instructions about invoicing or payment without having completed previous steps clearly. This made it hard to follow their advice or prepare adequately for each call. Even when I called the telephonic support line, there were frequent waits and repeated explanations for basic issues, which added to the frustration. Automatic updates were mentioned briefly but without context, leaving me unsure about their effect. Overall, the support felt disjointed rather than helpful, and that stood out as the main problem from my perspective. I hoped for a more sensible and coherent assistance process but unfortunately, that was not my experience here.