Support steps felt mixed, but I might try again
The support system here was a bit of a rollercoaster. At first, the process seemed logical and well laid out, which made me hopeful. However, as I went through the steps, it felt like sometimes things were not happening in the best order. A few times I had to repeat myself or clarify what I wanted, which was frustrating. Still, the people on the phone were polite and genuinely tried to help, which I appreciated. The instructions sometimes jumped around, which disrupted my flow, but at other times, the assistance moved smoothly. It felt like some basic organisational polish could improve the overall experience. Given all this, I’m actually considering giving their support another shot in the future because I think the place has potential. It’ll probably be better once they iron out the kinks in how requests are handled. So overall, not perfect but not a complete no either; I’d be willing to try this support channel again down the line.