Support steps felt disorganized in hindsight
Looking back after a few weeks, I realize the support process was not very smooth or logical. The sequence of instructions I received felt out of order and sometimes I had to wait on the phone between steps that didn’t seem to follow one another. It was a bit frustrating to have to remember all the separate guidance and figure out what to do next without a clear overall plan. The telephonic assistance was helpful when I got through, but it often seemed reactive rather than proactive. For someone new to this software, it made the onboarding experience more confusing than it needed to be. If I were to describe it to a friend, I’d say be prepared for a bit of back and forth before everything clicks. There was one good thing: the support staff were earnest and tried their best, but the overall structure of help wasn’t as user-friendly as I expected.