support steps felt all over the place, really frustrating
I didn't expect to be this confused by support. Every time I called, the steps they suggested felt out of order and made no sense. They would tell me to check something that should have been done later, then ask me again to do the earlier things. It was like going in circles without real progress. Dialing in the tool was another headache because updates changed features without clear explanations, so the first support line was hard to follow. Also, signing up was okay but then getting help for invoicing felt unnecessarily complicated with mixed messages. I was really surprised that a service like this didn't have a more organized way to guide users. If you're looking for straightforward help, this might not work for you. Honestly, I ended up wasting a lot of time trying to figure out what was next instead of getting clear instructions on how to fix things. Felt like the whole communication flow was just randomly thrown together with no real user-friendly structure at all.