Support steps felt a bit all over the place, to be honest
Talking to someone, I’d probably say the support and communication structure is okay but not perfect. Initially, the onboarding flow seemed logical: sign-up, pay, then start training and set up calls. But when I actually tried to get through each step, I found myself waiting on billing confirmation before I could fully access the software. Then the support team would answer questions about payments while I was still trying to understand the database and dialer features. It felt like things weren’t lined up as well as they could be—sometimes I was stuck waiting because one piece wasn’t ready. Also, telephonic support was helpful but occasionally felt a bit reactive rather than proactive. I circled back multiple times on the same points, and that dragged the overall process longer. In the end, I got through everything, but I’d say the whole thing was a bit more disjointed than expected. However, I do appreciate that automatic updates kept things running smoothly while I sorted all these challenges out, so it wasn’t all frustrating at least.