2 out of 52 of 5Verified purchaseSupport and communication
Support steps ekdum out of sequence lage mujhe
Aapko bataana chahti hoon ki support process ka jo flow tha, wo mere liye bilkul logical sequence mein nahi tha. Pehle mujhe baar-baar bas basic checks karvane padte the, jo ki software already batata tha ki sab sahi kaam kar raha hai. Phir bhi aage badhke jab real complex issue hua, toh aapki team ne upr se neeche tak ke multiple questions pooche bina direct solution dene ki koshish nahi ki. Isse pura process tedious aur lamba ho gaya tha. Agar steps ek clearly defined aur sensible order mein hote, toh problem jaldi solve ho sakti thi. Aurora haan, mujhe ye accept karna padega ki finally telephonic support achha tha aur polite bhi, lekin jab tak ye workflow streamline nahi hoga, mujhe overall experience thoda fail lagta hai.