support steps didn’t follow a logical order but it worked out
I tried to get help from WFHI support and honestly, the sequence of steps they suggested felt off. First, they asked me to reboot the whole system, which was unnecessary and took time. Later, when I pointed that out, they moved on to checking the dialer settings, which ideally should have come first. Despite the disorganized troubleshooting flow, they eventually helped fix the issue with the database syncing. The order wasn't sensible but the support did lead to a solution, so the outcome was okay. I wouldn’t say the process was smooth, but it worked well enough in the end. Their invoicing and payment help were more straightforward and didn’t have the same issues. So, while the support steps were illogical, I’m satisfied with the final result because I am actually able to use the software without major problems now. The experience wasn’t perfect but basically, the issues got resolved one way or another.