Support steps didn't flow logically, missed some clarity
I found the support and communication somewhat lacking in logical ordering. When I called for help, the instructions I received seemed to jump between topics without a clear sequence, which made it hard to follow. Although the support staff were polite and tried to assist, the steps did not build on each other in a structured way. This made me spend more time clarifying what to do next instead of just getting the solution efficiently. The issue was resolved eventually, but the process could have been more straightforward. Missing was a clear roadmap or checklist for troubleshooting that a user could easily follow over the phone. Given that the main purpose was to get me through onboarding quickly, the scattered guidance slowed things down. A more methodical approach would improve the support experience significantly and help users feel confident the first time round.