Support steps didn’t flow as expected, felt a bit frustrating
From the start of contacting telephonic support, I found that the order of steps suggested was confusing and didn’t feel particularly logical. When I called for help after trying to set up the dialer and database features, the support representative began with questions not relevant to the issue, which wasted a lot of time. The troubleshooting sequence seemed to jump around without a clear path forward, leaving me uncertain what I should actually do next. I understand these processes can be complex, but the lack of a sensible and efficient step-by-step guide from the support side made the experience disappointing. I will say that the representative was polite and tried to be helpful, which I appreciate. Invoicing and sign-up remained straightforward, so at least that part was smooth. Overall, I wouldn't describe the support as terrible, but I’d say the workflow of assistance could be improved a lot for clarity and efficiency.