2 out of 52 of 5Verified purchaseSupport and communication
Support steps did not make sense to me
The order of support they had laid out just didn’t click for me at all. I expected a simple straightforward help path where you could get answers quickly, but no, I was jumping through hoops, following steps that seemed totally random and out of sequence. It felt like every time I called, they gave me instructions that contradicted what I was told the last time. I didn’t get a feeling that the process was designed logically or with the customer’s time in mind. Honestly, the whole sequence never made sense and I felt stuck more often than helped.