Support steps could have been better ordered
Calling the telephonic support line was straightforward enough, but I found the order of steps a little confusing during one particular call. They asked me to check certain settings before explaining how to reset the dialer, which made things a bit roundabout. Apart from that specific moment, the rest of the communication didn’t stand out as particularly well structured or poorly executed. I felt the general guidance was somewhat useful but could have definitely been presented in a clearer sequence to avoid unnecessary back-and-forth. Despite the hiccup, my issue did get resolved eventually, so overall I’d say the support process is workable but could use some streamlining for better user experience. Nothing particularly bad or notably great either way. It felt like a mixed experience when it comes to the support and communication order, which is why I’m settling on a mid-level rating here.