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WFHI review

Support steps bilkul bikhre hue the for me

1 out of 51 of 5Unverified experienceSupport and communication

Support steps bilkul bikhre hue the for me

Mai soch raha tha support system set hai, par jo steps diye gaye the wo bilkul logical order mein nahi the. Pehle deafult instructions diye, phir baar baar samjhaya jaata ki mera problem kya tha, lekin asli solution tak pahunchne mein jyada time laga. Jo dialer aur calling ke tools hain, unmein bhi technical issues aaye, par support unhe sahi se track nahi kar paya. Har baar mujhe batana padta ki kya problem aa rahi hai aur wo repeat karne ka time mere paas nahi tha. Billing aur database features ke saath kuch samasya thi, aur unka solution sequence bilkul unordered tha, is wajah se frustration badh gaya. Agar clear aur stepwise guided support hota, toh shaayad mera experience thoda better hota. Abhi lagta hai ki communication aur problem-solving ka process itna streamlined nahi hai, jo thoda headache deta hai jab urgent kaam hota hai. Yaar bilkul simple bolun toh, support ne mere kaam ko smooth banana ke bajaye uljhan mein daal diya, aur isliye main ab thoda disheartened feel kar raha hoon.

Pradeep DasguptaAndhra Pradesh, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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