Support steady but progress stalled
Over the course of using the WFHI software, I found that the telephonic support was generally polite and available when needed, which I appreciated. However, despite their readiness to assist, the day-to-day experience felt a bit stalled due to recurring minor issues that never fully resolved. Some features, including the dialer interface and database syncing, occasionally acted unpredictably, and while support would offer suggestions, the practical fixes often came slowly or needed multiple calls. Automatic updates sometimes seemed to introduce small glitches that further complicated workflow, requiring additional back-and-forth. The invoicing and payment process itself was smooth enough, but did not offset the frustrations with the user interface hiccups. Overall, although the intention behind support was to streamline my experience, the ongoing small obstacles meant I did not find the routine usage as seamless as I would have hoped.