Support started well but lacked speed
When I first signed up and tried to get started using the platform, it took longer than I had expected to get the support fully set up. Although the software onboarding was explained in training, there was a delay between my sign-up and actually having my account configured for workflow access. While telephonic support was available, the initial responses to my queries about setting up took a few days longer than I hoped for, which slowed my start. The invoicing and payment process was clear but did not speed things up. After the initial delay, things improved and I was able to proceed with using the dialer and database features without further issues. Overall, the experience was positive but what was missing was a faster initial setup and communication to help move from sign-up to active use more quickly.