Support started well but lacked follow-up clarity
Getting started with WFHI's telephonic support was quite rapid, and I appreciated how quickly they helped me get everything set up at the beginning. Their responsiveness made the initial phase stress-free. I was able to ask questions and get straightforward answers during the first few calls, which built my confidence using the software. However, I felt something was missing in the ongoing communication as I progressed. There wasn’t much proactive follow-up to ensure I was adapting smoothly or clarity on what to expect next during training or updates. While the initial support was very encouraging and helpful, the lack of consistent check-ins left me wanting a bit more guidance later on. In summary, the early engagement was impressive, but a bit more continued dialogue would improve the overall support experience over time.