Support started late, overall disappointing experience
The time taken to receive initial support was unacceptably long, which delayed the start of my workflow integration considerably. Despite promising priority assistance, it felt like the support was unavailable exactly when needed most. The invoicing and payment process did not compensate for this lag as it also seemed disjointed during the first phases of use. Regular updates, while automatic, frequently required restarts that further slowed productivity. Telephonic support finally became accessible after numerous attempts but by then the first impressions had deteriorated. The overall verdict is that onboarding support did not meet reasonable expectations for responsiveness and efficiency, which I consider a critical flaw. This experience discourages me from recommending their service based on initial start-up support.