Support speed improved after the initial hiccups
During the pre-purchase period, the sales support initially seemed a bit slow in responding to my queries. At first contact, it took longer than expected to get basic answers about the software's capabilities and what was included in the training modules. However, after I committed to exploring the product further, the support team’s responsiveness noticeably improved with follow-up calls and email clarifications arriving more promptly by the second week. The invoicing process was also straightforward, and the payments were processed without issues, which was positive. Still, the initial delay created a hesitancy in fully trusting the daily support speed. On the functional side, the software itself met expectations in terms of ease of access and dialect calling tools, but the onboarding materials could have been clearer. Overall, the gradual improvement balanced out the early concerns, leaving me cautiously optimistic about using the platform long term.