Support sometimes helpful but often hard to navigate
I have mixed feelings about the support and communication services provided. On the positive side, the telephonic support team was polite and willing to help when I actually managed to reach them. When they were available, they answered my basic questions about software updates and using certain features with reasonable clarity. However, finding the right information quickly was often a struggle. The documentation seemed incomplete in some areas, and I frequently found myself repeating my issues because the agents didn’t appear to have access to my previous queries. Sometimes I waited on hold or had to call back multiple times for relatively straightforward concerns. The onboarding training was also a little rushed and I wished there was more emphasis on the troubleshooting resources to reduce my need for support calls. Overall, while some parts of the communication process worked fine, the inconsistency and difficulty in getting prompt and thorough assistance lowered my satisfaction.