support sometimes clear, sometimes confusing; here’s how i'd say it
So overall the support was kind of a mixed bag. Sometimes when I called to ask about the dialer or how the database sync works they explained things pretty well, breaking it down with simple steps that I could follow. But other times, it felt like whoever I got on the phone wasn't entirely sure what they were saying, and I'd have to ask again or call back later to get a clearer answer. The automatic updates usually didn't cause any major problems, but they did occasionally change small features which I wasn't prepared for because those changes weren't super clearly communicated. Invoicing and payment info was mostly straightforward but could have been clearer in terms of timing and what exactly to expect. Sign-up was easy enough and got me started quickly. Overall I’d tell a friend it’s okay but you might need patience and a few follow-up calls to get the hang of some of the support bits, which can be hit or miss.