Support: some patience, but mostly disappointment
I had certain expectations from the telephonic support after reading about it. Initially, I thought the communication would be seamless and timely, but unfortunately, that wasn't always the case. On the good side, when I did get through to someone, their knowledge about the software was decent, and they tried to guide me patiently. However, there were multiple instances where my calls were either dropped or I had to wait too long before speaking to a representative. Additionally, I found that the responses sometimes lacked clarity, which left me confused about the next steps to take. The promise of priority assistance felt more like a hopeful statement than reality. I was relying on their support to help me set up my database feature correctly, yet the mismatch between what was promised and what was delivered made the process stressful. I guess they have their strengths in the knowledge department, but the communication flow and availability definitely need serious improvement to meet customer expectations fully.