Support: Some clarity but too much left to figure out
When I started using the software, I hoped the support and communication would guide me through most issues. Unfortunately, I found myself having to work out quite a bit on my own, especially during initial setup and when customizing the database feature for my needs. The automatic updates occasionally changed how certain functions behaved, and I had to decipher those changes without detailed explanations. Calling tools and the dialer sometimes acted up, but I managed to troubleshoot those by trial and error. Support availability on the phone was limited, and while the agents answered queries eventually, the responses were not always immediate or clear. On the positive side, the invoicing and payment process was straightforward and without glitches, which made managing accounts simpler. Overall, I appreciated the software’s capability but felt the level of hand-holding during onboarding and troubleshooting was lacking. I had to spend more time figuring things out than I expected, which impacted my efficiency at first. If the support was more proactive and communication clearer during automatic updates and feature changes, I would have faced fewer obstacles. As it stands, the product is usable, but support and communication could definitely improve. That is the main factor that affected my experience the most.