Support solved my issue, but with some repetition and waiting
When I encountered a technical problem with the calling tools, I contacted WFHI’s support team to get it resolved. The wait time on the phone was noticeable, and after finally reaching someone, I had to explain my issue more than once because it seemed the first staff member wasn’t fully clear on my problem. After being transferred, I repeated the details again, which added to the delay. Despite this, the support eventually managed to address the problem effectively, and I was able to proceed with using the software’s dialer feature as intended. The resolution was complete, meaning what I needed was fixed in the end, though the process was longer than I hoped. During the wait and repetition parts, it felt like the communication could have been more streamlined. Nonetheless, the support did the job they were supposed to, and my setup was functional afterward. For me, the outcome counts the most—that the issue was resolved. If support could reduce the procedural overhead next time, it would be even better. But for now, they delivered on the service promise even with the slight inefficiencies in communication.