Support slow, experience thodi thakawat wali thi
Starting with WFHI software and training, I found the overall support and communication kaafi slow thi, even after repeated requests for help. Onboarding was not smooth because the telephonic support took too long to respond and I had to wait for hours to get basic assistance. Jab main dialer setup kar raha tha, koi bhi clear direction nahi mili, support was lagging and sometimes non-responsive. Automatic updates bhi confusion create karte rahe without proper explanation. Jo training main follow kar raha tha, uss mein bhi kaafi gaps aur delays the. Main expect karta tha ke staff zyada prompt aur organized honge, par unfortunately wo missing tha. Is wajah se kaam start karna prolonged hua which was frustrating. Only the billing process was fine and straightforward, baki sab mein much needs improvement.