5 out of 55 of 5Verified customerSupport and communication
Support Showed Both Strengths and Shortcomings
Compared to other services I have used before, your telephonic support stands out for being easier to reach and generally responsive. That made troubleshooting less frustrating. However, sometimes the explanations weren't as clear or detailed as I expected, especially during complex issues related to dialing tools and database management. While the priority assistance was helpful, I noticed it occasionally left me waiting longer than promised for callbacks. So, you have improved on availability and accessibility, but there is room to enhance the clarity and speed in communication. Overall, the support experience was better than past providers but not entirely seamless.