Support sewa kuch khaas nahi thi yaar
Main initially soch raha tha support team meri madad karegi jaldi par unfortunately, wo utni responsive nahi thi. Jab bhi main call karta tha ya email bhejta tha, response time bahut der se aata tha. Kabhi kabhi toh lagta tha ki meri baatein side mein rakhi gayi hain. Thoda patience rakhna padta tha, par expect aisa support nahi tha jo har baar prompt ho. Software ka normal interface chalne mein theek tha, training sessions sahi the, lekin jab real problem aayi toh support ne disappointment diya. Onboarding bhi thoda mushkil tha bina clear guidance ke. Billing ke bare mein bhi jab clearer explanation chahiye tha toh wo turant milti nahi thi. To sab mila ke, agar tum serious productive help chahte ho toh shayad yeh support tujhe woh suvidha nahi de paayegi, par software features basic kaam karte hain bina zyada problem ke.