Support setup was surprisingly one-off, leaving me stranded
I was really surprised at how much of the support felt like a one-time setup rather than ongoing assistance. After my initial contact with the telephonic support during setup, I found that any other questions or issues I had weren’t addressed promptly, and it felt like I was left to figure out the rest myself. The communication didn’t continue as I expected, and it became frustrating because some parts of the software required follow-up clarifications. It wasn’t clear whether this was normal or just my experience, but I was hoping for continuous guidance through my initial weeks. The onboarding process promised help, but the lack of ongoing support was disappointing. This left me feeling pretty stuck, and I’m not convinced the help system is suited for people who need consistent hand-holding through the setup phase.