Support setup was quite frustrating, ongoing help was weak
I found the initial setup of the WFHI software to be okay as a one-off process, but the ongoing support and communication really let me down. The onboarding flow felt disorganized and I had to repeatedly call for help, which was often unresponsive. While the dialer worked initially, ongoing issues with calling tools required constant troubleshooting that wasn’t adequately resolved through their telephonic support. Automatic updates sometimes caused more confusion than clarity, and the database feature integration was never clearly explained beyond the first session. They might have decent invoice processing and sign-up simplicity, but the setup beyond the start was far from smooth and definitely frustrating over time. I was hoping for a more consistent and helpful communication channel but mostly encountered delays and vague responses that slowed down my workflow despite the initial setup working acceptably well.