Support setup was poor and never improved
From my experience, the support and communication provided did not meet my expectations at all. Initially, I expected that once the setup was complete, I could use the software independently with minimal need for further assistance. Instead, I found that most of the setup required constant follow-up and had to be repeatedly explained to me by support staff, which was frustrating. The telephonic support felt patchy and inconsistent, and I had to contact multiple times due to unclear guidance. There was little ongoing help after initial setup, causing me to struggle with the dialer and database integration on my own. The onboarding and training seemed rushed and did not cover essential aspects fully, and automatic updates sometimes broke parts of the software, worsening my experience. Reviews had led me to believe the support would be more proactive and continuous, but this was not the case. Overall, I am left quite dissatisfied because the supposed smooth setup never really happened, and the ongoing support was negligible, so I cannot recommend it.