Support setup was mainly one-off but ongoing issues remain
I found the communication from the WFHI support team initially to be quite helpful in setting up the software and understanding the key features. They patiently walked me through the database integration and the dialer tools, which was reassuring. However, after this initial setup phase, the support felt less proactive and more reactive, often only engaging when I reached out with issues. The training materials covered a good range of topics, but some elements required ongoing clarifications that weren't as readily available. It appeared that the onboarding was a one-off effort to get started, but there wasn't continual support for emerging problems. While the payment process was straightforward with clear invoicing, the inconsistency of follow-up support made me hesitate about fully relying on the service. In summary, the initial interaction was positive but maintaining that level of communication over time proved challenging, resulting in a mixed overall experience.