Support setup was a one-time fix, ongoing help less clear
I’ve dealt with the support team several times, largely around setting up the dialer and integration with the database. The initial setup involved a lot of one-off communication where the main issues were resolved. After that, I expected more consistent follow-up or ongoing support as I continued using the software, but that didn’t quite happen. It feels like once the bulk of the setup was done, the level of communication dropped off, even though I had some recurring minor questions especially about recent automatic updates. The telephonic assistance was certainly helpful initially but I’m still sorting out a few workflow quirks on my own. I’ve explained these needs before, so it’s frustrating to see the lack of proactive support beyond the first stage. The invoicing and payment process didn’t require much interaction after sign-up, which was fine but the ongoing help part was definitely missing for me.