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WFHI review

support setup was a bit of a mixed bag on effort

3 out of 53 of 5Unverified experienceSupport and communication

support setup was a bit of a mixed bag on effort

Getting the support and communication up and running was definitely a combination of one-off hurdles and ongoing little tasks. At first, setting up contact preferences and learning how to reach the right help took a fair bit of effort, especially since the onboarding instructions weren’t super clear about which support channel suited which issue. After that initial phase, though, I found that help was usually available when I needed it—it just meant sometimes waiting on hold or explaining the problem a few times to different people. The telephonic support was okay, not amazing but not frustrating either; it did feel responsive most of the time though not instantly. Overall, the setup process took more energy than I expected and felt a bit inconsistent, balancing the initial confusion with steadily improving communication. With some patience, the support worked okay for me, but I’m not sure I’d say it was consistently smooth or effortless.

Deepa Gaurav KharadeJharkhand, IndiaExperience: Published:
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