Support setup took longer than I thought
I was expecting the onboarding support to kick in much faster, but it actually took quite a bit longer than I had anticipated to get everything rolling smoothly. Initially, I figured the telephonic help would be more immediate and practical, but there was some back and forth before I connected with the right people who could truly assist with my questions. Meanwhile, certain parts of the software and training seemed ready to use, but without that hands-on support, I ended up juggling a lot on my own. It was surprising because other platforms I've tried usually have quicker access to support staff who guide you through the setup. Eventually things did get on track, the database functions matched my workflow, and the calling tools started behaving well after adjustments. Still, the wait and the initial confusion about the kind of help available made me cautious. The communication could have been clearer about expected response times and the scope of assistance. That one hiccup aside, the system did pull through after a bit of patience and extra effort.