Support setup mixed but outcome was fine
From my experience, the support and communication had a mix of one-off setup tasks and ongoing assistance. Signing up and handling invoices went smoothly with minimal back-and-forth, so the initial process didn't require much ongoing attention. However, the calling tools and dialer needed occasional tweaks that led me to seek telephonic support multiple times. Updates were mostly automatic, which was helpful, though some changes required me to adapt my workflow. You were responsive when I called, but the complexity of some features meant I needed to ask a few times about the same issue. Overall, the setup was partly a one-time effort and partly something that needed follow-up as I continued using the software day to day. At the end of the period I used it, the system was working as intended, which is the main thing that mattered to me. So, while the journey had mixed experiences, the outcome was quite satisfactory in the end.