Support setup mein thoda flexibility aur chahiye thi
Main pehle bhi kaafi baar support se baat kar chuki hoon toh pata hai ki setup ek baar ho jata toh kaafi time lagta hai fir bhi baar-baar basic details explain karni padti hain. Setup kaafi one-off tasks hain, jaise ki training aur initial setup, par jo ongoing support chahiye wo kabhi kabhi consistent nahi hota. Mera use case thoda complex hai aur support se expect karti thi ki wo thoda zyada proactive updates denge, lekin wo missing tha. Automatic updates aate hain par hamesha clear tracking nahi milta ki kya naya add hua hai ya kya fix kiya gaya. Support ka dialer experience thik tha, par communication mein thodi clarity chahiye thi taaki baar-baar apni baat na repeat karni pade. Sochti hoon agle time thoda alag approach karungi start karne ke liye, abhi thoda weary feel kar rahi hoon iss process se.