Support setup mainly one-time issue but ongoing support lacked
To start with, the main thing that worked well was the initial telephonic support I received during setup. They explained the basics clearly and helped me get through the initial software installation stage without issues. Unfortunately, beyond that point, I found that ongoing support was pretty limited. When I tried to contact them later for follow-ups or clarifications, responses were delayed or sometimes unhelpful because they didn’t seem to have continuous engagement in place. The handholding I expected after setup mostly didn’t materialize, which left me feeling stuck. I had hoped the training and onboarding would cover more about the automatic updates and calling tools in detail, but I had to figure out much of that myself. The invoicing and payment process was straightforward enough and worked fine at least. Overall, while the one-off setup support was good, the lack of continuous communication made me feel unsupported as I tried to use the software regularly. That took away from the whole experience for me.