Support setup felt mixed but mostly manageable
Honestly, my experience with the support setup has been a bit mixed, but overall manageable enough to keep using the software. The initial part of setup required quite a bit of one-time configuration, which was clearly communicated and didn’t cause major issues. However, the ongoing support has felt patchy sometimes — in particular, while some queries got quick, helpful responses, others took much longer than expected, which caused a bit of frustration. That said, the automatic updates roll out regularly and without much fuss, which reduces the need for constant back-and-forth with support. The training modules helped understand the basic workflow well, and sign-up plus payment processes were streamlined and hassle-free. The dialer tool, once set up, worked reliably through the weeks I tested it alongside the database feature integration. So, while the support was’t always prompt during ongoing use, it was thorough when it counted, and initial setup handled well enough so that I felt mostly equipped to manage things myself later on.