Support service was helpful but required considerable effort on my part
While the support and communication offered were generally positive, I found that making contact during the hours that suit my own working schedule required quite a bit of effort. Despite the availability of telephonic support, the timing often clashed with my peak productivity periods, which meant I either had to package my questions and issues up for specific times or adjust my day considerably just to get through to someone. The clarity of communication was good, the support staff were courteous and knowledgeable, yet the limited availability did reduce the convenience of immediate assistance. I recognize the value of the service, but judging from my experience, anyone whose working hours are fixed or unusual like mine might find this aspect less flexible than ideal. It wasn’t easy to plan around, but with some prior scheduling, the interaction went smoothly and resolved the concerns I had.