1 out of 51 of 5Verified purchaseSupport and communication
Support service fell short of what I expected
I assumed before signing up that support would be readily available and responsive. However, my experience has been quite different. When I called telephonic support, I often found myself on hold or transferred multiple times without a clear resolution. The communication seemed generic and did not address my specific issues with the software. I also expected more proactive assistance for the automatic updates, but was left to navigate problems alone. Overall, the level of communication and assistance did not meet the expectations set prior to purchase. It was frustrating since I anticipated a smoother process based on the initial information provided.