Support service fell short of my past experiences
Using WFHI's telephonic support was quite different from what I was used to before. While I appreciated that the representatives were polite and patient, I found that the resolutions offered were not as efficient compared to other providers I've worked with. The support calls often took longer because the solutions weren't immediately clear, which was a little frustrating when I wanted quick answers. Also, the follow-up communication was somewhat delayed; waiting for updates after raising an issue made the process feel slower than expected. On the positive side, the support team was always willing to listen and tried their best to guide me through the software's features with a gentle tone. Still, compared to past experiences where support was much more streamlined and proactive, my time with WFHI felt like a step back. I hope that with some improvements in speed and clarity, their support can become more aligned with industry standards.