2 out of 52 of 5Verified purchaseSupport and communication
Support sequence wasn’t logical, told it like it was
The support process at WFHI followed a sequence that did not seem to make complete sense to me. First, they would direct me to check documentation, but sometimes the documents lacked the required detail. Then when I asked for telephonic assistance, I was put on hold or referred again to online resources. The steps not only wasted time but also left me feeling stuck at several points. If the support had started with live help and then used documents as follow-up, it might have been more practical. I told my friends that WFHI’s support felt inefficient due to its ordering in the process.