Support sequence thoda thik tha par kuch cheezein alag thi
Mujhe laga tha ki support process bilkul simple aur logical order mein hoga, jaise pehle common problems cover karenge fir advanced steps batayenge, par jo mila woh thoda mixed tha. Pehle maine dialer ke baare mein phone kiya, toh support ne quickly basic checks karwaya, jo acha laga. Par baad mein jab complex issue aaya, toh mujhe baar-baar alag agents se baat karni padi, jisme thoda confusion hua ki last mein actual problem kya thi. Also, mujhe laga tha ki jab main call karunga toh support steps ek hi jagah se mile, but log alag-alag teams se baat karne bole, jo time waste tha. Payment aur invoicing ka process jo training mein diya gaya tha, woh sahi tha, easy samajh aaya. Thoda lag raha tha ki agar steps thoda aur streamline hote toh mera experience better hota. Lekin haan, sab mila ke main kahunga ki yeh experience waise hi raha jaise dosto ko batata, I.e. Fast support milti thi par system thoda scattered tha.